SUPPORT

WHOM TO CONTACT & WHY?
Team	Contact Reason
GBO Pricing Team	To get price for a part number Send an e-mail to GBO Pricing (type GBO Pricing and hit Cntr + K in outlook)
Pricing Team	Discount, Floor and pricing issues : Ex:If SE is asking to discount the price or alter the price for any part number or changing pricing  floors etc. Ask SE to contact his Pricing/Account Team
BidDesk	For PS-CUS service. SE asks you to quote a price for CUS service, please route them to this team. Ask SE to go to this link https://inside.emc.com/docs/DOC-57263
PSSC	Any technical issues regarding products. Remember they do not quoting, DON’T ask them how to configure a product. Raise a Child ticket Ask TC to contact PresalesSupportCenter (PresalesSupportCenter@emc.com)
MyQuotes support	Any issues related with the MyQuotes path, please understand it shouldn’t be a technical issues regarding a product. It should be technical issues with the MyQuotes e.g. summary not matching what you configured. Please contact Prashanta/Ajit
Brokerage Team	Competitive pricing EX. SEs wants you to quote a Net App/IBM product or he has given IBM part numbers and wants you to quote an equivalent VNX. Also, any Connectrix Products not available in MyQuotes E.g. CISCO NEXUS Range. Ask SE to contact them at EMCBrokerage.
Maintenance Team	If SE wants maintenance renewals. Ex: SE already has the product and wants you to upgrade maintenance. Ask SE to directly contact Maintenance Team. Suggest TC to go through this link. “http://emc.force.com/EMCBusinessServices” and click on MCO tab to contact Maintenance Team (i.e. MCO “Maintenance Contract Operations”)
Licensing Team	To get a trial license, contact EMC Licensing by Opening a Licensing SR on Powerlink (Home > Support > Request Support > Live Chat) and request a temporary license. Each trial license is generated at EMC using SE provided information, including host UUID. Suggest TC to go through this link. “http://emc.force.com/EMCBusinessServices” and click on Global Revenue Operation Tab to directly raise a request)
GRO Team	To add or Remove Additional Part numbers to an Order.
Channel Sales Operation Team	For post sales issues including expedites, RMAs, and MWDs. Suggest TC to contact ChannelSalesOp@emc.com
Tiger Team	Ask the TC to get in touch with the Sizing Team for any VMAX3 Sizing request . Suggest TC to get in touch with the . Ask the TC to get in touch with the Sizing Team for any VMAX3 Sizing request  Suggest TC to get in touch with the  v3v.tiger.team@emc.com
TLA Pricing Team	If customer requested for ELA without providing ELA Request Form. Suggest TC to get in touch with tla.pricing.us@emc.com to get the Form
Technology Connect Team	If request is for Brocade VDX 8770 Switches. Suggest contact with  Technology Connect Team (techconnect@emc.com) directly to proceed with the request
Part Retention Team	If you are facing problems in retention tool. Please contact with Part retention team (PartRetentionExceptions)