QA

  Internal QA Query            

1 Were all required fields completed correctly?                             

Check if the following fields were filled correctly:       

a. Correct Quote number is in SFDC         

b. Correct Case SubType (Creation, Upgrade, Access, etc)

c. Correct Contact (Requestor) Information: Theatre/Division/GEO/Country

d. Detailed Product Info is complete (ALL new configured products must be included, NOT existing configured products)  

                 

2 Was the response format correct?                    

Check if the following were part of the response:        

a. Quote number is in the final response email.        

b. Assumptions or Notes are clearly noted at the top of the response and highlights differences from original customer request, if applicable.        

c. Correct QAR attached if applicable          

d. Summary Response include detail configuration of requested products if applicable    

e. Summary response includes Customer Education or Professional Services or based on request if applicable    

f. Hardware and Software warranties match requirement of Customers are documented if applicable    

g. Response mailed to all people copied and added as part of Sales team  

h. Each DXP configuration matches Customer’s requirement    

                  

3 Was the case completed according to the standard process?                       

Check if the following processes were adopted:      

a. Customer Account Information matched what was requested  

b. Quote Name field with Customer Name and a brief description of the Quote information or Quote name provided by Requestor  

c.  Each Configuration name field with full product name and a brief differentiator description of the configuration  

d.  Email response using SFDC email address  

e.  Selling relationship (As per the Account DB if applicable)     

f.  Correct Operating Unit (OU) Chosen per request