CENTERA



Process updates for Centera
maintenance:
The maintenance options were removed as part of WR450978 which was implemented as part of business requirements and services on upgrade equipment are coterminous with the services entitled on the Parent or TLA equipment it is installed into. Please see the below excerpt.
As the Hardware Maintenance Sold and Hardware Maintenance concession sections are hidden; the Maintenance model should no longer appear on the summary for the paths mentioned above. 


Software:
For existing Centera If protection schema is CPP, CPM then need to configure Parity on the disk page option and configure the mirrored software from software page.

Mail Summary

Centera New
Hardware
X Node (1/2/3 TB Drives) Parity/ Mirrored = XXTB Usable Capacity
Factory Installed Rack / Customer Rack
LowerCube / Upper Cube
1
st / 2nd / 3rd / 4th Rack
X x Cat 6 cables
Power Cords
Software
Centera Protection Mirrored, Centera Protection Parity, Centera Governance Edition, Centera
Compliance Edition Plus, Centera Advanced Retention Management, Centera Replication Software, SRM
Suite License for Centera, Control Center Management Package for Centera
Services and Maintenance
Default Basic Services / No Services **
** If any PS is defaulted in DxP, highlight in notes and give PS Part #.
Default Customer Education / No Customer Education
HW Maintenance: XX months default, XX months prepaid/concession (Premium / Enhanced)

Centera Upgrades
Centera Upgrade
Hardware
X Node (XTB Drives) Parity / Mirrored = XXTB Usable Capacity Upgrade
LowerCube / Upper Cube
1
st/2nd/3rd/4th Rack
X x Cat 6 cables
Power Cords
Software
Centera Protection Mirrored, Centera Protection Parity, Centera Governance Edition, Centera
Compliance Edition Plus, Centera Advanced Retention Management, Centera Replication Software, SRM
Suite License for Centera, Control Center Management Package for Centera
If any other SW are requested, update the same.
Services and Maintenance
Default Basic Services / No Services **
** If any PS is defaulted in DxP, highlight in notes and give PS Part #.
Default Customer Education
HW Maintenance: Co-terminate with existing system
SW Maintenance: XX months (Premium / Enhanced)

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